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Privacy Policy

Privacy Policy

Effective Date: 01.11.2024

1. Introduction

Welcome to Natasha Delivery. This Privacy Policy explains how we collect, use, and share information about you when you visit our website at natasha.delivery

2. Information We Collect

  • Personal Information: We may collect personal information, such as your name, email address, phone number, and delivery address when you place an order, create an account, or contact us.
  • Payment Information: When you make a purchase, we collect payment information, such as credit card details, through secure third-party payment processors.
  • Automatically Collected Information: We may automatically collect certain information about your device and usage of our Site, such as IP address, browser type, and operating system.

3. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders.
  • Communicate with you about your orders or respond to inquiries.
  • Improve and personalize your experience on our Site.
  • Comply with legal obligations.

4. How We Share Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist in processing orders, payments, and delivering services.
  • Legal Requirements: When required by law or to protect our legal rights.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access or disclosure.

6. Your Rights

Depending on local laws, you may have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at natashayerevan@gmail.com.

7. Refund Policy

At Natasha Delivery, we aim to provide high-quality service. If you are unsatisfied with your order, please review our refund terms:

  • Refunds are available in cases where the product was not delivered as promised, or if there were quality issues.
  • To request a refund, customers must contact us within 24 hours of receiving their order, providing a clear description of the issue.
  • Refunds are not available for personal taste preferences or correctly delivered orders.
  • Once approved, refunds are processed through IDBank, our payment processing partner. Please allow 5-10 business days for the refund to appear in your account.

8. Cancellation Policy

At Natasha Delivery, we understand that plans can change. Please review our cancellation terms:

  • Order Cancellation Timeframe: Orders can be canceled up to 30 minutes after being placed, provided that food preparation has not yet begun.
  • How to Cancel: To cancel your order, please contact us immediately at +374 55969963 or email us at natashayerevan@gmail.com with your order details.
  • Refunds for Canceled Orders: If your cancellation is approved, we will process a refund to your original method of payment. Please allow 5-10 business days for the refund to appear in your account.
  • Non-Cancelable Orders: Once food preparation has started, orders cannot be canceled or refunded.

 

9. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time. The latest version will always be available on our Site, and we encourage you to review it periodically.

10. Contact Us

  • If you have any questions about this Privacy Policy, please contact us at: Email: natashayerevan@gmail.com
    Phone: +374 55969963